Where Scale Meets Soul

We deliver seamless, AI-powered customer experiences across every channel—chat, voice, social, SMS, email, and self-service—boosting agent performance and multilingual engagement through tools like Catapult, Vision, Sidd Spark, and Laivly. We elevate brands through data-driven insights, expert support, and scalable loyalty, sales, and tech-enabled solutions.

Our back office solutions drive efficiency, revenue, and CX excellence through intelligent automation in transaction processing, claims, collections, and revenue cycle management. AI-powered insights and predictive analytics transform complex workflows into streamlined, compliant operations across industries.

With 18+ years of expertise, we combine AI and human-led moderation to deliver scalable, end-to-end Trust & Safety solutions that protect users, platforms, and brands. From real-time content moderation to fraud detection and misinformation prevention, our tools and experts ensure safer digital environments.

Our AI Services provide full-lifecycle support—data annotation, HITL training, compliance, and red teaming—to build smarter, safer, and more adaptable AI systems. By pairing high-quality data with human oversight, we optimize relevance, reduce bias, and proactively secure models for real-world impact.

We help brands lead and scale with AI-powered training, automated QA analytics, journey mapping, and RPA-driven operations. Tailored integration, agile transformation, and access to our innovation hub, IntouchNXT, enable continuous improvement and future-ready growth.