Every interaction along the customer and agent journeys, from initiation to resolution, shapes the overall perception of a brand. IntouchCX emphasizes the significance of an end-to-end approach, ensuring that every stage of contact matters in delivering heightened customer satisfaction.

IntouchNXT, our think tank and innovation hub, aims to address your current challenges while sparking innovative thoughts that go beyond the status quo. Our commitment to supporting both customers and agents at every stage of contact is reflected in our integration of cutting-edge technology partners and services. 

Introducing three independent solutions – Laivly, NeuralSpace, and Immersion – intricately stitched together to enhance the customer and agent lifecycle in a way that is unique to the BPO industry. 

Our strategic innovation partners usher in a new era of CX by seamlessly blending unique technologies with our expertise in the BPO space. 

• Laivly’s generative AI and automation revolutionize agent experiences
• NeuralSpace illuminates insights for enhanced quality assurance (QA)
• Immersion utilizes neuromonitoring to gain real-life insights into customer and agent experiences, shaping positive interactions and fostering psychological safety 
  
  

Together, this dynamic trio empowers us to redefine CX, transcending traditional benchmarks and reshaping the future of customer interactions. Fill out the form below and read the full article to learn more about how this strategic partnership is reshaping the call center landscape.