“The Best New Contact Centre award recognizes the success of robust recruitment, onboarding, learning and development, employee engagement, and health and well-being programs during the contact center’s first 18 months of operation.”

 

ATHENS, GREECE – NOVEMBER 22, 2022 – IntouchCX, a global leader in contact center and technology solutions, won the gold award for Best New Contact Centre at the 2022 European Contact Centre & Customer Service Awards.

The Company’s win was announced at the European Contact Centre & Customer Service Awards Evening, which took place on November 22 in London, England.

The Best New Contact Centre award recognizes the success of robust recruitment, onboarding, learning and development, employee engagement, and health and well-being programs during the contact center’s first 18 months of operation.

“We’re honored to win gold at such a prestigious event that recognizes our performance and efforts made by our hard working team in Athens,” said Greg Fettes, Founder and CEO of IntouchCX. “As our footprint continues to scale across Europe and beyond, this award truly recognizes our investment in our culture and people to drive us and our industry forward.”

IntouchCX announced its expansion into Europe with the introduction of the Athens campus in January 2020. After the COVID-19 pandemic delayed the opening, the Company pivoted to launch in Athens in a 100% work from home environment. All team members were trained virtually. The new client programs that were implemented exceeded their measurables within two months, demonstrating the Company’s ability to deliver exceptional results and customer experience under any conditions.

“In the short time we have operated in Europe, we have built trusted client relationships and knowledgeable, empowered teams that drive positive change,” said Alexia Orfanoudaki, Country Manager of Greece at IntouchCX. “We’re extremely proud of what our team has been able to accomplish since our launch during the height of the pandemic.”

The European Contact Centre & Customer Service Awards is the longest running and largest awards program in the industry, featuring over 25 countries across Europe. The awards recognize organizations across Europe that are industry leaders in delivering exceptional customer service.

IntouchCX was also named a finalist for Best Health & Well-Being Program and Best Approach to Diversity & Inclusion at the 2022 ECCCSAs.

About IntouchCX
IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have set a new standard by immersing ourselves in our brand partners’ world to deliver exceptional results. Our customizable customer care platform uses insights and analytics to build loyalty and increase revenue for our client partners. IntouchCX takes pride in developing top to bottom brand alignment on all our programs.