Kingston, Jamaica  –  October 16, 2024  –  IntouchCX, a global leader in customer experience and technology solutions, announced the addition of over 600 customer service positions in Jamaica by the end of the year, alongside the launch of a brand-new site in Kingston. This growth highlights the company’s commitment to local economic development and creating meaningful career opportunities to support its expanding roster of international clients.

Founded in Canada in 2000 as 24-7 Intouch, the company rebranded to IntouchCX in 2023 to better align with its accelerated growth, new solution offerings, and position as a market innovator. Today, IntouchCX employs over 35,000 people across 14 countries, including more than 700 employees in Jamaica, operating from two campuses in Montego Bay and a brand-new site in Kingston. 

IntouchCX has a proven track record of delivering world-class customer service for leading brands in digital commerce, travel, transportation, and beauty. The company remains dedicated to fostering a supportive, collaborative environment for its team members. In recognition of its impact, IntouchCX received the 2022 Award for Medium Enterprises for Most Significant Growth in Employment from the Global Services Association of Jamaica.

“Our growth in Jamaica is driven by the incredible talent of our team members,” said Nyetta Jackson, EVP of Operations and Performance Excellence at IntouchCX. “We’re proud to expand in this vibrant community, providing local talent with meaningful career opportunities and connecting them with the world’s most influential brands, all while creating a positive impact in the areas we operate in.”

The Montego Bay and Kingston campuses are designed to support a productive and engaging workplace. IntouchCX offers competitive salaries and benefits packages, including health and life insurance, furthering its employees’ well-being.  IntouchCX has earned recognition as one of Forbes’ Best Employers for Women, Best Employers for Diversity, America’s Best Large Employers, and a Top Employer for New Grads, demonstrating a strong commitment to employee well-being and development.

In addition to job creation, IntouchCX actively supports community initiatives. In 2024, employees participated in the Montego Bay City Walk/Run to fund university scholarships for students with limited resources and volunteered in school painting and supply donation projects. IntouchCX also joined reforestation efforts and the International Coastal Clean-Up Day to help preserve Jamaica’s coastal areas.

Ready to start your career with IntouchCX in Jamaica? Visit IntouchCX Careers and apply today.

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. Founded in Canada in 2000, IntouchCX employs more than 35,000 people across 14 countries. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us, visit intouchcx.com.

Media Contact:

Elga Magliocchi
Communications Manager
IntouchCX
elga.magliocchi@intouchcx.com