WINNIPEG, MB – FEBRUARY 15, 2023 – IntouchCX has announced its expansion into Malaysia.

This expansion closely follows the recent rebranding of the Company, with it changing its corporate name from 24-7 Intouch to better align with its accelerated growth, new solution offerings, and positioning as a market innovator. IntouchCX’s expansion into Malaysia demonstrates anticipation of future demand and its continued investment in providing enhanced customer service and being a truly global solutions provider. 

The Company currently has in-person campuses in the United States, Canada, Guatemala, Colombia, Jamaica, Honduras, Greece, India, and the Philippines, and plans to set up a state-of-the-art center of excellence campus in Kuala Lumpur in the weeks to come.

“Our organic expansion into new markets is extremely important to how we win with our client partners and for the overall growth of our company,” said Greg Fettes, Founder & CEO of IntouchCX. “We are very mindful in our approach, our further investment into the APAC region will help us elevate our skilled workforce and enhance our language capabilities while developing future leaders in the region, which we are excited about.”

Malaysia is one of the fastest contributors to the APAC outsourcing landscape by making considerable investments and innovations in the industry. It ranks second in talent investment and development among the ASEAN countries. Supportive initiatives from the government and a stable economic ecosystem make the region a favorite for an upcoming BPO and customer support industry.

“Kuala Lumpur is one of the fastest growing cities in Asia and is an excellent outsourcing destination because of the highly-skilled digital-centric workforce, world-class infrastructure, and linguistic expertise in English and many other Asian languages,” said Dishant Bhojwani, Chief Operating Officer for the APAC region at IntouchCX. “The diverse workforce in Malaysia is a great cultural fit for us. We strongly believe this expansion will foster positive ties amongst us, resulting in overall growth for IntouchCX in APAC and Globally.”

IntouchCX also recently opened a new platinum LEED certified state-of-the-art campus in Hyderabad, India, adding an additional 1,000+ seats and 1,200+ new team members to their operations. The Company operates out of multiple other APAC campuses including Bengaluru , Manila, Cebu, and Clark.

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us, visit https://www.intouchcx.com/