IntouchCX’s AI and automation solutions, including Laivly, help global brands drive efficiencies and save on costs, all while ensuring accuracy and customer satisfaction. 

We collaborated with a leading consumer packaged goods brand to improve agent efficiency by automating time-consuming tasks to help automate better responses. 

Here are just a few of the results:

• 31 hours of work time saved per agent
• 3.6% increase in QAscores