Retail and e-commerce companies experience extreme surges in volume, during member or customer sales events, for example. These surges require lengthy hiring and training periods that lead to operational inefficiencies and an increased cost to the program. 

A leading beauty brand needed our help handling emails faster and improving productivity in the pre-interaction stage, before agents connect with the consumer. Our AI and automation solution enabled us to improve associate productivity and reduce costs across email interactions by automating easy work, predicting email replies, and guiding associates to faster and more accurate resolutions. 

Here are just a few of the results:

• 30% EHT improvement in 6 weeks
• 5 weeks faster speed to production