Balancing operational efficiency with exceptional customer service is a challenge, especially as companies scale their support teams. The solution? Innovative digital tools that not only streamline processes but also maintain the high-quality service customers demand.

A leading car-sharing app partnered with us to reduce agent handling time, boost interaction accuracy, and build customer trust. They sought an AI-driven solution to improve efficiency, customer satisfaction (CSAT), and quality assurance, while gaining deeper insights into customer needs—and we delivered.

Our partner achieved incredible results after implementing Sidd Spark, our cutting-edge agent-assist technology. Here are just a few of the highlights:

• 10% reduction on average handle time (AHT) for Sidd Spark users compared to the control group
• 20%+ faster speed to green for new agents onboarded with Sidd Spark
• +4.1% higher CSAT for Sidd Spark users versus the control group
•