IntouchCX

Agent Assist

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We are revolutionizing experiences for both agents and customers through our agent-assist solutions. These proprietary technologies harness the power of AI and automation to enhance interactions across the entire agent and customer journey. Our solutions transform the way agents work by leveraging digital intelligence to drive efficient workflows, enhance employee engagement, and create highly personalized customer experiences.
Sidd Spark

Sidd Spark

Sidd Spark utilizes digital automation, machine learning, and artificial intelligence to enable agents, enhance CX, and facilitate seamless real-time decision-making and action within support workflows.

Laivly

Laivly

Laivly harnesses the power of digital automation, machine learning, and artificial intelligence to empower agents and optimize your customer experience. Utilizing Sidd Pro, Laivly introduces full automation, which solves interactions with unattended automation, thereby limiting humans in the loop. This technology acts as an independent digital worker, accessing your existing tech stack virtually to perform tasks, answer questions, and facilitate self-service in any channel.

Superpunch

Superpunch

Superpunch, our AI-powered employee engagement app, enhances performance, culture, scheduling, and communication, improving EX with real-time feedback and mood tracking to boost engagement, well-being, and retention.

Mosaic Languages

Mosaic Languages

We combine innovative AI-enabled language technology with our top-performing talent to deliver best-in-class, personalized experiences in over 100 languages. This tool is transforming global CX by enabling real-time, accurate, and customized service that enhances customer satisfaction.

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