IntouchCX
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Transaction Processing

Order Support

We support complex, omnichannel order processing at scale—from direct e-commerce and mobile apps to phone, email, chat, and social platforms. Our operations are built for agility and precision.

Key Capabilities:
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Real-time order validation and verification

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Seamless fulfillment coordination

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Intelligent fraud detection

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Post-purchase strategies that drive cross-sell and upsell

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Shipping and tracking transparency

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Streamlined returns and refunds

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Invoice Processing

Manual data entry is obsolete. Our Intelligent Document Processing (IDP) engine automates invoice extraction, annotation, and validation with precision and scale.

Key Advantages: 

  • Lightning-fast text extraction from images
  • High-throughput processing with zero compromise
  • API-agnostic integration to plug into any system instantly

Claims

Claims processing isn’t just a task—it’s a critical operation demanding speed, precision, and compliance. Our solution transforms this core function with automation, deep expertise, and comprehensive analytics to drive superior outcomes and customer trust.

Our claims processing solution delivers:
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Account Setup & Client Onboarding

Seamless end-to-end intake, client education, and support from day one.

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KYC & AML

Fortified fraud prevention, identity verification, and regulatory alignment.

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CX Optimization

Dynamic support models adapted to diverse customer profiles and needs.

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Configuration & Platform Optimization

Tailored platform integration to ensure high-performance claims environments.

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Retention & Loyalty Management

VIP programs and engagement strategies that build loyalty and reduce churn.

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What Sets Us Apart in CX-Led Claims Processing:

What Sets Us Apart in CX-Led Claims Processing:

  • Unmatched Industry Expertise: Proven performance in insurance, healthcare, and regulated sectors.
  • AI-Powered Intelligence: Predictive analytics and fraud detection that deliver proactive results.
  • Global Compliance Built-In: Stay ahead of evolving data regulations with confidence.
  • Omnichannel Customer Support: Real-time updates and engagement across every customer touchpoint.

Results: Faster claims. Fewer errors. Happier customers.

Contact Success Right Corner

Contact Our
Sales Team Today.