Image of a woman using a modern thermostat.

Utilities, Energy, Home Services & Other

Providing proactive support and technology integration for utilities, energy, and home services.

Includes billing support and account management, outage assistance and service scheduling along with emergency support, as well as collections. Ensuring efficient operations and customer satisfaction in essential services.

Billing & Account Management

Confirming usage readings & accurate billing, payment processing support

https://www.intouchcx.com/wp-content/uploads/2022/12/Gig-Economy-_Account-Related-Inquiries-.webp

Outage / Service Assistance

Scheduling installation, maintenance and emergency support

https://www.intouchcx.com/wp-content/uploads/2022/12/Superpunch-_Express-Pay.webp

First Party Collections

Pre-charge; accounts overdue between 0-120 days

Case Study: Driving Accurate and Efficient Customer Experiences Post-Interactions

To enhance service efficiency, a leading consumer goods brand leveraged IntouchCX’s Sidd Pro AI tool, achieving a 61% improvement in handle time and 82% representative satisfaction.

Access Our Latest Insights!

Fill out our form to download our case study and discover how strategic CX solutions can drive accuracy, efficiency, and growth for your business.