Entertainment, Gaming & Media

Boosting user engagement and brand loyalty through technical support and QA, player & community engagement, content moderation, and subscription & billing management.

Ensuring a seamless experience for streaming, gaming, publishing, and media platforms with a focus on community safety and smooth content delivery.

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Technical Support and QA

Functionality testing, bug identification, device compatibility verification

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Community Engagement

Forum and social media moderation

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Advanced Image, Text and Video Moderation

Profanity filter, problematic content detection

Subscription & Billing Management

Activations, renewals, cancellations, save the sale and billing support

Case Study: Enhancing Metaverse Safety with Scalable Moderation

Virtual reality gaming presents unique challenges in content moderation due to its immersive nature. A leading VR gaming company partnered with WebPurify, an IntouchCX company, to develop a proactive, multi-layered moderation strategy that included real-time human oversight, advanced reporting tools, and mental health support for moderators.

After implementation, the brand saw: significant reduction in harassment incidents, improved moderation efficiency through AI-human collaboration improved data-driven insights and overall increased player retention.

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