IntouchCX
A woman browsing merchandise at a store

Our Ecosystems

Building strategic and personalized support solutions is our specialty. We work with brand partners across all industries, helping to increase satisfaction, growth, and efficiency.
Vector
graphics graphics
Image of a happy man holding a phone and a credit card.

Retail & Digital Commerce

Enhancing customer experience and security throughout the digital shopping journey. Services include order & payment processing, fraud detection, returns & refund management, content curation and personalized shopping experiences. Supporting marketplaces, CPG brands, apparel, and beauty industries to drive customer engagement and retention.
Learn More
Image of a man driving a ride share car with a passenger at the back.

Travel & Transportation

Providing agile, end-to-end customer support for travel, hospitality, airlines, on-demand delivery, and automotive sectors. Services include claims processing and disruption handling, booking assistance, itinerary management and documentation support, along with content moderation. Ensuring smooth operations for both travelers and service providers.
Learn More
Image of two happy friends looking at a phone together.

Consumer Technology

Delivering personalized digital solutions and brand advocacy for emerging tech sectors like wearables, education technology, and digital platforms. Services include sales and onboarding, order management, technical troubleshooting and warranty claims and community engagement - turning users into loyal brand ambassadors.
Learn More
Image of a male playing a video game.

Entertainment, Gaming & Media

Boosting user engagement and brand loyalty through technical support and QA, player & community engagement, content moderation, and subscription & billing management. Ensuring a seamless experience for streaming, gaming, publishing, and media platforms with a focus on community safety and smooth content delivery.
Learn More
Image of a woman using a modern thermostat.

Utilities, Energy, Home Services & Other

Providing proactive support and technology integration for utilities, energy, and home services. Includes billing support and account management, outage assistance and service scheduling along with emergency support, as well as collections. Ensuring efficient operations and customer satisfaction in essential services.
Learn More
Image of a woman stretching her arms to the side

Health & Wellness

A human-centered approach supporting digital health, healthcare services, and wellness platforms. Services include telehealth support and technical troubleshooting, community management & moderation, patient safety & compliance process design, insurance verification and claims processing, billing, loyalty & retention. We enhance security and user experience in healthcare and wellness industries. Our well-being employee support runs pre→hire→retire. We are HIPPA compliant.
Learn More
Image of a happy woman using her credit card and her phone.

Financial Services & Fintech

Offering secure, technology-driven support for banking, digital wallets, neobanking, insurance, and payment processing. Services include account management & tech support, banking & payment processing, fraud operations and advisory, AML & KYC operations, retention & loyalty, and collections. Helping financial platforms optimize operations and ensure seamless transactions.
Learn More